Privacy Policy

Cricks Tweed XPENG is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Cricks Tweed XPENG manages personal information. It is structured as follows:

Personal information Cricks Tweed XPENG collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Cricks Tweed XPENG and complaints
Changes to Privacy Policy

1. Personal information Cricks Tweed XPENG collects

The main types of personal information Cricks Tweed XPENG collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Cricks Tweed XPENG such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Cricks Tweed XPENG's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Cricks Tweed XPENG's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Cricks Tweed XPENG's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Cricks Tweed XPENG.

Cricks Tweed XPENG collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Cricks Tweed XPENG keeps of telephone calls, or emails received, or messages sent to Cricks Tweed XPENG or posted on Cricks Tweed XPENG's pages on social media);
Cricks Tweed XPENG's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Cricks Tweed XPENG collects personal information in connection with running its business directly from the individual concerned. On occasion Cricks Tweed XPENG may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Cricks Tweed XPENG stores personal information in electronic and paper form.

Cricks Tweed XPENG uses and discloses personal information as follows:

to source vehicles and sell them to Cricks Tweed XPENG's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Cricks Tweed XPENG's customers and prospective customers;
to obtain products, services or information from Cricks Tweed XPENG's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Cricks Tweed XPENG knows about them);
to operate and manage Cricks Tweed XPENG's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Cricks Tweed XPENG. For example, Cricks Tweed XPENG may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Cricks Tweed XPENG also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Cricks Tweed XPENG uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Cricks Tweed XPENG uses in the operation of the computer program is browsing history on Cricks Tweed XPENG's websites, name, contact information, and other information you may input into Cricks Tweed XPENG's websites. The level of human oversight Cricks Tweed XPENG provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Cricks Tweed XPENG's staff.

4. Cookies

Cricks Tweed XPENG uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Cricks Tweed XPENG's web server. Cricks Tweed XPENG may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Cricks Tweed XPENG's platforms and those social media platforms. Cricks Tweed XPENG's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Cricks Tweed XPENG's website.

5. Links to other websites

Cricks Tweed XPENG's website may contain links to third party websites. Cricks Tweed XPENG does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Cricks Tweed XPENG and do not wish to receive these communications from Cricks Tweed XPENG in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Cricks Tweed XPENG.

7. Overseas transfers

Cricks Tweed XPENG's website/s are hosted in Australia. On occasion, a third party service provider Cricks Tweed XPENG engages or that Cricks Tweed XPENG is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Cricks Tweed XPENG holds about them by contacting Cricks Tweed XPENG during business hours on 07 5506 0900 or via the contact page.

Cricks Tweed XPENG may require an individual making a request to verify their identity before processing their request.

Cricks Tweed XPENG will aim to respond to all requests promptly and within 30 days.

Cricks Tweed XPENG may refuse a request where permitted or required by law. Cricks Tweed XPENG will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Cricks Tweed XPENG and complaints

If you have any queries, concerns or complaints about how Cricks Tweed XPENG handles your personal information please contact Cricks Tweed XPENG during business hours on 07 5506 0900 or via the contact page. Cricks Tweed XPENG may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Cricks Tweed XPENG can understand the nature of your concern. In most cases, Cricks Tweed XPENG will ask that you put your request in writing.

Cricks Tweed XPENG takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Cricks Tweed XPENG's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 07 5506 0900
Mailing Address: 146 Minjungbal Dr, Tweed Heads South, NSW, 2486

10. Changes to Privacy Policy

Cricks Tweed XPENG may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.